About the role:

This is a crucial position at the forefront of our business. You’ll provide a first-class reception and switchboard service at Nexus Park, creating a warm and welcoming environment for visitors, clients, customers and suppliers.

What you’ll be doing:

  • Responsible for all switchboard duties and distribution of calls throughout Nexus Park
  • Opening, sorting and distributing in-coming post
  • Responsible for the collection, franking and postage of all out-going post, processing recorded and special deliveries
  • To provide information to callers, deal with queries, take and relay messages clearly and concisely
  • Maintain stationery stocks and oversee the ordering of new supplies in a cost-effective manner
  • Carry out fire alarm testing & other required duties of Fire Marshall
  • To provide general administration and clerical support as required
  • Meeting and greeting visitors including the signing in of all visitors

What you’ll need to have:

  • Working knowledge of Switchboard and reception duties
  • Strong knowledge and understanding of customer service
  • Knowledge and awareness of continuous improvement within existing and new processes
  • Excellent telephone manner
  • Customer service orientation
  • Professional personal presentation
  • Excellent keyboard skills and general IT skills
  • The ability to communicate effectively at all levels
  • Ability to perform in a busy and pressurised environment

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